Version of 24 June 2024
Preamble
Thank you for visiting and using our website www.louiserard.com (the “Website”) and our social media pages on Facebook, YouTube, Instagram and LinkedIn (the “Social Media Pages”), owned by Montres Louis Erard SA, a company with its seat located at Rue de l’Ouest 2, 2340 Le Noirmont, Switzerland (“LOUIS ERARD”, “we”, “us”, “our”).
LOUIS ERARD respects your right to privacy in both the online and the offline world, when you use our Website. This Privacy and Cookies Policy (the “Policy”) explains how and for what purposes information relating to an identified or identifiable person (the “Personal Data”) is collected, used and protected, and sets out policies and procedures relating to the collection and processing of Personal Data that you may provide us with when visiting our Website or Social Media Pages (the “Online Services”) or when participating in offline programs or events (the "Offline Services").
The present Policy forms integral part of our General Terms and Conditions of Sale, as well as of our Terms of Use pertaining to the use of the Website.
For the
1. Scope of the Privacy and Cookies Policy and Amendments
1.1 LOUIS ERARD acts as data controller for the processing of Personal Data collected via its Website, Social Media Pages and/or Offline Services.
1.2 By using our Website and/or Social Media Pages or by providing us with your Personal Data in the context of our Offline Services, you accept the practices described in this Policy. If you do not agree with our use of your Personal Data as described in this Policy, please refrain from using or visiting our Website, Social Media Pages, or using our Offline Services requiring the processing of your Personal Data.
1.3 LOUIS ERARD reserves the right to make changes to this Policy at any time by posting a new version of this Policy on the Website, without any prior notification. You shall be notified of any change to the Policy on the Website’s home page.
1.4 We will always handle your Personal Data in accordance with the Policy that was in effect at the time of collection.
1.5 The new version of the Policy will become effective on the date it is posted, which will be listed at the top of the page as the new effective date.
2. What Personal Data We Collect About You
2.1 The Personal Data that we collect through our Website, Social Media Pages and our Offline Services can be divided into two categories: (i) cookies and (ii) Personal Data you provide us with.
A. Cookies
(i) What are cookies and what information do they collect?
2.2 Cookies are files containing a small amount of data that are sent from a website to your browser and stored on your mobile or computer device. Other tracking technologies, such as beacons, tags and scripts (the “Similar Technologies”), may also be used to collect and track information and to improve and analyze our Website.
2.3 Through the use of cookies and Similar Technologies we may collect Personal Data when you interact with our Website, Social Media Pages or open emails that we send to you. In particular, we may identify certain usage data when you browse or click on content.
2.4 The following information and Personal Data are collected through the use of cookies and Similar Technologies:
- your device ID;
- the IP address of the device that can connect to the Internet and request the connection;
- the location, if enabled on the device;
- the resources you accessed on the Website;
- name and URL of the linking page;
- the browser you are using and, if necessary, the operating system of your Internet-enabled device, as well as the name of your service provider.
2.5 In order to control or limit the collection of this information, you can delete cookies and clear your browsing data directly from your browser’s settings
2.6 Please note that if you do not accept certain cookies or Similar Technologies, you may not be able to access certain features of our Website.
2.7 List of most used cookies and Similar Technologies:
|
Name |
Provider |
Purpose |
Duration |
Type |
|
_shopify_s |
Shopify |
Used to identify a given browser session/shop combination. Duration is 30 minute rolling expiry of last use. |
1 session |
Session cookie |
|
_shopify_y |
Shopify |
Shopify analytics |
1 year |
Analytical cookie |
|
_shopify_country |
Shopify |
Used for Plus shops where pricing currency/country is set from GeoIP by helping avoid GeoIP lookups after the first request. |
1 session |
Functionnality cookie |
|
_identity_state |
Shopify |
Stores state before redirecting customers to identity authentication. |
24 hours |
Session cookie |
| _identity_state_<<id>> | Shopify | Stores state before redirecting customers to identity authentication. | 24 hours | Session cookie |
| _identity_account_number | Shopify | Stores an identifier used to facilitate login across the customer's account and storefront domains. | 12 weeks | Session cookie |
|
_landing_page |
Shopify |
Capture the landing page of visitor when they come from other sites. |
14 days |
Marketing cookie |
More information about cookies this website could use and full list of Shopify cookies on: https://www.shopify.com/legal/cookies
(ii) For what purpose do we collect information using cookies and other Similar Technologies?
2.8 We use cookies and Similar Technologies that we collect in order to:
- enable access to our Website;
- make certain features of our Website accessible, and to provide you with additional functionality;
- improve our Website and Social Media Pages;
- store information regarding your preferences, enabling us to customize our Website in accordance with your personal preferences;
- ensure the security of our Website;
- collect statistical information about the use of our Website, Social Media Pages and regarding the opening of our promotional emails and newsletters.
(iii) Legal basis for processing cookies and Similar Technologies
2.9 With regards to cookies and Similar Technologies used for the operation, maintenance and security of our Website, the legal basis we rely on to process your Personal Data is our overriding private interest.
2.10 In addition, cookies and Similar Technologies which would go beyond the purposes justified by our overriding private interests (for example, analytics and targeting cookies used for marketing purposes), are implemented upon your consent, collected through the means of our cookie banner.
B. Personal Data provided by you
(i) What Personal Data do you provide us with?
2.11 We collect Personal Data from you when, on our Website, you (i) create an account on our E-Shop, (ii) subscribe to a newsletter, (iii) when you contact us by email or through the Website contact form, and (iv) when you purchase items from our E-Shop.
2.12 With regards to our Offline Services, we collect Personal Data from you when you register to participate in our offline programs (such as contests) and events.
2.13 The Personal Data collected includes:
- Personal contact information such as name, email, phone number, address, company, picture and demographic information, including birth date, age, gender or location;
- Information about your watch, such as series number, date and location of purchase;
- Account login information or membership details, such as name and address;
- Payment information, such as credit card and bank information.
2.14 Please note that when you purchase a product through our Website using a credit card, you will be automatically redirected to the payment service providers’ website, whose general terms and conditions and privacy policy are the only ones applicable to such credit card payments. No information concerning your credit card will thus be requested or recorded on our Website.
(ii) For what purpose we collect Personal Data
2.15 We collect and use your Personal Data for the following purposes:
- to allow you to create and access your client account;
- to fulfil your orders and purchases, including after sales services and any required upgrade of your watch;
- to respond to your queries or use it for contests you have entered;
- to contact you for marketing purposes, including sending you information about new accessories;
- to send you newsletters;
- for safekeeping and maintenance of our Website; for reporting; and for risk, dispute and record management;
(iii) Legal basis for processing
2.16 The legal basis we rely on in relation to the processing of your Personal Data for the purposes of fulfilling your orders and purchases, including after sales services or required upgrades of your watch, as well as the participation in a contest, is the execution of a contract.
2,17 The legal basis we rely on in order to process your Personal Data for the purposes of marketing, sending you newsletters, allowing you to create and access your client account, is your consent.
2.18 Furthermore, the legal basis we rely on with regards to the processing of your Personal Data to respond to your queries, for the security of our Website, for dispute and record management, is our overriding private interest.
3. Where We Store Your Personal Data and Cross-Border Disclosures of Your Personal Data
3.1 We take data protection issues seriously and we have chosen to store your Personal Data on our secured servers
3.2 We use the services of some third-parties, some of which operate outside Switzerland or the European Economic Area, notably in the United States of America and Canada. We thus transfer your data to one of these third-parties’ databases, including to countries which may not have an adequate level of protection of your Personal Data compared with that provided in Switzerland or the European Economic Area. By providing us with your Personal Data, you acknowledge that we may transfer, store and process your Personal Data outside Switzerland or the European Economic Area – in particular with the United States of America and Canada – and acknowledge that governments in certain countries, such as the United States of America, have broad powers to access data for security, crime prevention and detection, and law enforcement purposes.
4. Access to Your Personal Data by Third-Parties
A. In general
4.1 We do not sell your Personal Data to third parties. We do not share or otherwise make available your Personal Data to third parties, except as otherwise provided in this Policy.
4.2 Please note that we do not actively seek your Personal Data from other third-party sources, nor do we actively cross-reference your Personal Data with information from other third-party sources.
B. Social media and third-party websites
4.3 Please refer to the privacy policy of the relevant social media platform or website for information regarding the purpose and scope of the collection of Personal Data by the relevant service provider, the further processing and use of such Personal Data by the relevant service provider, as well as the related rights and settings to enable the protection of your Personal Data.
4.4 Where we provide links to websites of third parties, this Policy does not cover how such third parties process your Personal Data. We thus encourage you to read the privacy policies of the other websites you visit.
4.5 Our Website contains links that direct you to social networks, such as Facebook, YouTube, Instagram, and LinkedIn in order to connect you with the content displayed on these social media platforms. When you access social media or another website via our Website, responsibility for compliance with data protection laws is to be guaranteed by the providers of the respective social media platforms.
C. Contractors and affiliates
4.6 We may disclose your Personal Data made available to us through our Website, Social Media Pages and Offline Services to certain independent contractors and affiliates. Such contractors and affiliates assist us with the operation of our Website, Social Media Pages and Offline Services, as well as data management and marketing activities. Such contractors and affiliates are required to sign contracts in which they commit to protecting Personal Data using procedures similar to ours, unless otherwise provided for in this Policy.
4.7 The purpose of sharing your Personal Data with such third-parties is to support our business and to maintain and to constantly look to improve our Website, Social Media Pages and Offline Services offered to our clients. The legal basis we rely on to process your Personal Data in such a manner is our overriding private interest.
D. Third-party service providers
4.8 As mentioned in article 3.2 above, we may disclose your Personal Data to our third-party service providers. We notably share your Personal Data with the following third-party service providers:
- our Website is hosted by Shopify Inc, 126 York St. Ottawa, ON K1N 5T5, Canada, Tel 1-613-241-2828;
- our marketing partner is Klaviyo Inc, 125 Summer St Floor 6. Boston, MA 02111, United States
4.9 The legal basis we rely on to process your Personal Data in such a manner is our overriding private interest.
4.10 Please note that if you communicate with us (e.g. with regards to you orders or other requests) using messaging platforms such as Facebook Messenger and WhatsApp, owned by Meta Platforms, Inc, based in the United States of America, we may respond back to you through such platforms.
E. Change in control or sale
4.11 We may also share your Personal Data, subject to a confidentiality agreement, as part of a sale, merger or change in control, or in preparation for any of these events. Your Personal Data may be transferred to a successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other transfer of some or all of our assets, whether as a growing concern or as part of bankruptcy, liquidation or similar proceeding, in which the Personal Data we hold is amongst the assets transferred.
F. Legal disclosures
4.12 We may also use your Personal Data (including your communications) if we think it is necessary for security purposes, to investigate possible fraud or other violations of this Privacy Policy and/or attempts to harm other users of our Website, Social Media Pages, and/or Offline Services. Hence, we may use your Personal Data to investigate, respond to and resolve complaints and issues relating to our Website, Social Media Pages and/or Offline Services.
4.13 It is possible that we will need to disclose your Personal Data when required by law or if we have a good faith belief that disclosure is necessary to (i) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (ii) enforce our contract(s) with you, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of our Website or Social Media Pages; (v) exercise or protect the rights and safety of our clients, users of our Website, Social Media Pages and Offline Services, employees, and others.
4.14 We attempt to notify you of legal requests for your Personal Data when appropriate in our judgment and technically feasible, unless prohibited by law or court order, or when the request is an emergency. We may dispute such requests when we believe, in our discretion, that the requests are too broad, vague, or lack proper authority.
4.15 The purpose and legal basis of sharing your Personal Data with the aforementioned authorities is to comply with legal obligations to which we are subject.
5. Management of Your Personal Data
A. Your rights
5.1 To the extent possible, you may exercise your rights as described below, by sending us an email at [info@louiserard.com]. Please note that we may ask you to prove your identity before responding to requests based on the rights below, or otherwise related to your Personal Data.
5.2 Right to access and update your Personal Data: whenever we process your Personal Data, we take reasonable steps to ensure that your Personal Data is kept accurate and up-to date for the purposes for which it was collected.
5.3 Right to delete your Personal Data: you may request the deletion of your Personal Data at any time, subject to any retention obligations imposed on us. We may retain de-personalized (anonymous) information after the deletion of your Personal Data.
5.4 Right of rectification: you have the right to obtain the rectification of your Personal Data, if it is inaccurate or incomplete.
5.5 Right to object to processing: within the limits of the law, you have the right to object to our processing of your Personal Data.
5.6 Right to restriction: you have the right to request that we restrict the processing of your Personal Data.
5.7 Right to data portability: you have the right to be provided with a copy of the Personal Data we have on you in a structured, machine-readable and commonly used format.
5.8 Right to withdraw consent: you have the right to withdraw your consent at any time where we relied on your consent to process your Personal Data. Please note that such withdrawal will not affect the lawfulness of processing based on your consent before its withdrawal. Such withdrawal may furthermore result in you no longer being able to make use of certain features of the Site, of our Social Media Pages or our Offline Services. With regards to marketing communications, you may opt-out at any time by following the ‘opt-out’ options provided, or by contacting us at [info@louiserard.com].
5.9 Right to complain to a supervisory authority: you have the right to complain to a data protection supervisory authority with regards to our collection and use of your Personal Data.
B. Protection of your Personal Data and data breach
5.10 We take all reasonable technical and organisational measures to protect the personal data we hold against loss, unauthorised access or disclosure and against other misuse.
5.11 The security of your Personal Data is important to us, but no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use technical and organizational commercially acceptable means to protect your Personal Data against manipulation, partial or complete loss and unauthorized access by a third-party, we cannot guarantee its absolute security.
5.12 In the event of a data breach, or in the event we suspect a data breach, we will (i) use our best efforts to promptly notify you, where technically feasible, and (ii) cooperate with you to investigate and resolve the data breach, including without limitation by providing reasonable assistance to you in notifying injured third-parties. We will give you prompt access to such records related to a data breach as you may reasonably request; provided such records shall be treated as confidential information, and we shall not be required to provide you with records belonging to, or compromising the security of, other clients or users.
5.13 In the event of a data breach, or in the event that we suspect a data breach, we will in addition, notify the competent authorities in accordance with applicable laws.
C. Retention of your Personal Data
5.14 We retain the Personal Data you provide us with to the extent necessary to: (i) provide you access to and use of our Website (and their functionalities, e.g. to receive newsletters), Social Media Pages and Offline Services, (ii) comply with our internal regulations, (iii) comply with our legal obligations, and (iv) to resolve a dispute or to enforce agreements we have entered into.
5.15 The length of time we retain cookies and Similar Technologies depends on their purpose and is always the same, regardless of who the Personal Data relates to.
5.16 When the Personal Data that we collect is no longer required for the given purpose, or in accordance with legal requirements, we destroy or delete it in a secure manner. However, we reserve the right to store the data in a depersonalized (i.e. anonymous) form following the deletion of your Personal Data.
6. How to Contact Us
6.1 Should you have any questions or complaints regarding this Policy, please contact us by phone at [+41 (0) 32 957 65 30]; email at [info@louiserard.com]; regular mail at Montres Louis Erard SA, a company with its seat located at Rue de l’Ouest 2, 2340 Le Noirmont, Switzerland.
